1. Accessibility Policy and Commitment

At Accord Transportation Ltd., we believe in a workplace that welcomes, includes, and supports everyone. We are committed to creating and maintaining an environment that is free from physical, communication, systemic, and attitudinal barriers, and where individuals with disabilities can participate fully and equally.

Our commitments include:

• Upholding the principles of dignity, independence, integration, and equal opportunity.
• Ensuring accessibility is considered in all aspects of our business—from hiring and facilities to communications and service delivery.
• Responding promptly and respectfully to feedback on barriers or accessibility-related concerns.
• Continuously improving accessibility through annual reviews, consultations, and updates to this plan.

This policy applies to all Accord Transportation employees, contractors, applicants, visitors, and partners.

2 Introduction

Accord Transportation Ltd. is committed to identifying, preventing, and removing barriers to accessibility in our workplace and operations. As a federally regulated company, we support the goals of the Accessible Canada Act and strive for a barrier-free organization by 2040. This Accessibility Plan outlines our commitment, current initiatives, and action plans moving forward.

3 Contact for Accessibility Feedback

Feedback regarding accessibility or this plan can be directed to:

Human Resources Director
Accord Transportation Ltd.
801 – 17665 66A Ave, Surrey, BC V3S 2A7
Email: safety@accordtransportation.com
Phone: 604-575-7500

Alternate formats available upon request (e.g., large print, braille, audio).

4 Accessibility Statement

Accessibility is a core value at Accord Transportation Ltd. We are committed to creating a
workplace where individuals with disabilities can participate fully and equally. We recognize that
barriers may exist and are dedicated to identifying and removing them wherever possible.

Our goals include:

• Promoting participation and inclusion.
• Embedding accessibility in hiring, communication, and workplace design.
• Acting on feedback to improve accessibility practices.

5 Executive Summary

This plan outlines Accord Transportation Ltd.’s approach to meeting the requirements of the
Accessible Canada Act. As a company with 100 employees, we focus on practical, scalable steps
to remove barriers across eight key areas.

Key initiatives:

• Inclusive hiring and workplace accommodations.
• Physical and digital accessibility enhancements.
• Accessible communication and training programs.

This plan marks the beginning of a long-term commitment to accessibility. It will be reviewed
regularly to ensure ongoing improvement.

6 Key Areas of Focus

A. Employment

Goal: Remove barriers in recruitment and retention.

Actions:

• Review job postings and interviews for accessibility.
• Train HR and managers on inclusive hiring.
• Provide individualized workplace accommodations.

B. Built Environment

Goal: Improve accessibility of facilities.

Actions:

• Audit and address key structural gaps.
• Prioritize accessible workstations.
• Offer remote work when needed.

C. Information and Communication Technologies (ICT)

Goal: Ensure accessible digital tools.

Actions:

• Use plain language and readable formats.
• Provide assistive tech when required.
• Audit digital platforms for accessibility.

D. Communication (Non-ICT)

Goal: Offer inclusive communications.

Actions:

• Provide alternate formats upon request.
• Use captions or transcripts for videos.
• Simplify policy language.

E. Procurement of Goods, Services, and Facilities

Goal: Consider accessibility in procurement.

Actions:

• Confirm vendor compliance.
• Prefer inclusive products and services.
• Include accessibility in contracts.

F. Transportation (Driver Support)

Goal: Support driver accessibility.

Actions:

• Use vehicles with automatic transmissions and safety features.
• Offer modified work options.
• Ensure accessible facilities.

G. Training

Goal: Build accessibility awareness.

Actions:

• Provide mandatory training to staff.
• Educate managers on legal duties.
• Include accessibility in onboarding.

H. Consultation

Goal: Gather feedback and input.

Actions:

• Run annual staff surveys.
• Collect feedback from accommodated employees.
• Include affected individuals in planning.

7 Definitions (from ACA)

Barrier: Anything that hinders the full and equal participation in society of people with
physical, mental, intellectual, cognitive, learning, communication, or sensory impairments,
including limitations resulting from policies, practices, physical design, or technologies.

Disability: Any impairment—physical, mental, intellectual, cognitive, learning, communication,
or sensory—whether permanent, temporary, or episodic in nature, or evident or not, that, in
interaction with a barrier, hinders a person’s full and equal participation in society.

Accessibility: The design of products, devices, services, environments, and policies in a way that
enables people of all abilities to access and use them.

Accommodation: A reasonable change or modification made to remove a barrier and allow a
person with a disability to participate fully in the workplace or society.

8 Plan Review and Updates

• Annual Progress Report: Accord Transportation will publish a report by June each year, outlining actions taken, outcomes achieved, and updates to planned initiatives.
• Three-Year Review: A full review and revision of the Accessibility Plan will occur at least every three years or as significant organizational or regulatory changes arise.
• Employee Engagement: Employees, especially those with lived experience of disability, will be actively engaged in ongoing consultations to inform each review.
• Accessibility Feedback: Feedback received throughout the year will be analyzed and addressed during the review cycle to support continuous improvement.